Refund policy

Return and Refund Policy

We follow Amazon’s fulfillment process for returns and refunds to ensure a smooth and efficient experience for our customers. Please review our policy below:

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at commercial@technovistallc.com. Returns must be sent to the designated Amazon fulfillment center, which will be provided upon approval of your return request.

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Return rules summary

  • Returns accepted for 30 days
  • Free return shipping
  • 10% restocking fee
  • No final sale items


For any return inquiries, contact us at commercial@technovistallc.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about whether your item is eligible for return, please contact us at commercial@technovistallc.com.

Exchanges

To exchange an item, please return the original item first. Once the return is processed, you may place a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in the same condition as received, including original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds will be processed automatically to your original payment method within 10 business days. Please note that bank or credit card processing times may vary.

If more than 15 business days have passed since your refund was approved, please contact us at commercial@technovistallc.com.